Frequently Asked Questions

No. Customers may remain home or arrange approved access instructions before the appointment.

Please provide at least 48 hours’ notice to cancel or reschedule your appointment. Cancellations made with less than 48 hours’ notice may be charged 50% of the scheduled service price. No-shows or appointments where we cannot access the property may be charged the full service price.

Suggested payment options include credit card, debit card, electronic invoice, or another approved payment method.

Yes. Customers can request a one-time standard cleaning, deep cleaning, or move-related cleaning.

See our full cleaning checklist for details. Final service details are confirmed during the quote process.

We make reasonable efforts to provide consistency for recurring customers, but availability cannot always be guaranteed.

Yes, pet-friendly homes are welcome. Customers should provide information about pets before the appointment and secure any animal that may become anxious around visitors or equipment.

Customers should remove important personal items, secure valuables, and reduce excessive clutter where possible. This allows the cleaner to focus on cleaning rather than organizing.

Cleaning time depends on the size and condition of the home, the selected service, and any requested add-ons. An estimated service window will be provided before the appointment.

The company can provide standard cleaning supplies and equipment. Customers should notify the company in advance if they prefer specific products to be used.

Customers should contact us within 48 hours after the appointment if an agreed cleaning task was missed. We will review the concern and determine the appropriate resolution.